Delete your data

Deleting your data.

ItemScan keeps your collection on your device, not on our servers, so deleting it is in your hands.

Your collection

1. If you want a copy first, open the app, go to More, then Export, and save a backup file somewhere you control.
2. Delete the ItemScan app from your phone or tablet. That removes the collection, the settings and anything else the app stored on the device.
3. If you also want the app's own files gone from a device backup (iCloud or Google), delete the app before the next backup runs, or remove the app from the backup in your phone's settings.

Your account, if you made one

1. Open the app, go to More, then Account.
2. Tap Delete account and confirm. The account, every signed-in device, and every record held for it on our servers are removed at once.
3. Your phone keeps its own copy of the collection; delete the app if you want that gone too.

If you no longer have the app, write to us through the support page from the email address of the account and we will delete it for you.

Photos

Photos used to identify items are discarded the moment the identification is done and are never stored on our servers, so there is nothing to delete on our side.

Support messages

If you have written to us through the support page, we hold that email conversation in our mailbox. Send a message through the same page asking us to delete it and we will.